Returns

If a parcel you ordered already arrived at our warehouse we can help you return it to the merchant.

How it works

If you decide to have a parcel that is already at our warehouse returned please contact our customer service team.

Pricing

Return with return label

If your merchant provides you with a pre-paid return label for your shipment through DHL, UPS or DPD we can use that return label for the return.

Price: standard processing fee

Return without return label

If your merchant does not provide a return label we can issue one for you. Please contact us to get a quote for the shipping cost.

Price: standard processing fee + shipping

Meta

Shipping

Customer service

We have customer service at heart. Let us know if there is anything we can help with!
WhatsApp: +49 89 20 190 127
Messenger: ShipGerman
E-Mail: help@shipgerman.com

ยป Find out more about our customer service

Our warehouse

Our warehouse is located at:

Erhard-Stangl-Ring 14
84435 Lengdorf

Please always include your mailbox ID when ordering to ShipGerman. To obtain one you have to create a free account.

What we do?

Using ShipGerman you can receive any item from German online shops worldwide. We offer package forwarding from Germany to all over the world, including the US, Canada, Singapore, Ireland, the UK and Australia. Using ShipGerman you can get your own free German address.

Legal information

Currency conversion: When accessing this website you had the opportunity to select the currency the site should be displayed in. For your convenience prices can be displayed in different currencies, but you will always be charged in Euro. To convert the currencies we are using exchange rates that are updated when first browsing to the ShipGerman website and are provided by the European Central Bank (ECB). The ECB updates them once per day (except on TARGET closing days). It is possible that your payment provider (e.g. your bank or credit card company) charges fees for currency conversions or utilizes different conversion rates than the ones displayed here.
Value added tax: Prices include VAT if the destination country (rate calculator) or selected country (rest of the website) is an EU country. VAT is also applicable for shipments to non-EU countries if the user is not the recipient of the shipment but merely organizing the transport.