Insurance

To our warehouse

We can neither influence the insurance nor the delivery of packages to our warehouse. If you are buying from a commercial seller by German law they are liable if the package gets lost in transit to our warehouse. If you are buying from private sellers make sure to ask them to choose insured and trackable shipping.

At the warehouse

We take responsibility for all shipments at our warehouse with a liability of up to €1,000.00 for damage and loss. We take responsibility for all shipments at our warehouse with a liability of up to €1,000.00 (about €1,000.00) for damage and loss.

We consider a package as received at our warehouse if it has been entered into our system and you have been notified or if the carrier can provide a warehouse employee signature proving delivery.

The way to you

Most of our carriers offer an insurance up to a certain amount, you can find the value for the specific shipmethod in the rate calculator. We highly recommend to choose a service that is trackable and covers the cost of your items.

Most of our carriers offer an insurance up to a certain amount, you can find the value for the specific shipmethod in the rate calculator. We highly recommend to choose a service that is trackable and covers the cost of your items.

Carriers can put some restrictions on what is covered by the insurance. Usually not covered are bad packaging as well as jewelery and other valors. Find the details below and ask customer service if you are unsure.

Carrier insurance terms

Tracking

All of our carriers offer products with tracking included. We highly recommend to choose a tracked product to make sure you always have visibility of where your item currently is. You can see if a product is trackable in our rate calculator.