ShipGerman COVID Information Hub

Due to the global pandemic transportation capacities to certain countries can be reduced, also delivery might not be possible due to legal restrictions or other impactful events. To give you an overview over the situation we have compiled up-to-date information and links to carrier resources here.

Are we able to handle your package?

There are three core steps to our service: we have to receive your package, be able to store it and then find a carrier to ship it out. This is an overview of how all these steps currently operate.

Inbound carriers

Operating with delays

Our inbound carriers are currently experiencing very high volumes and you might experience slight delivery delays to our warehouse. This means your package might take more than one day transiting through Germany.

ShipGerman warehouse

Operating normally

Our warehouse operates operates as usual, we can receive, process and ship packages and are not experiencing capacity constraints yet.

Outbound carriers (EU)

Operating normally

Ground transportation is up and running again and has adapted to the COVID-Situation. That means our transportation partners are able to ship to all EU destinations without issues.

Outbound carriers (Non-EU)

Operations to some destinations impacted

Some carriers can still not deliver to certain destinations, however this situation is improving every day as air cargo capacities are starting to pick up again. To check if your country is impacted please check what shipping methods are available for your country through our rate calculator .

You can also check on the carrier websites what the current restrictions are:

Meta

Shipping

Customer service

We have customer service at heart. Let us know if there is anything we can help with!
WhatsApp: +49 89 20 190 127
Messenger: ShipGerman
E-Mail: help@shipgerman.com

ยป Find out more about our customer service

Our warehouse

Our warehouse is located at:

Erhard-Stangl-Ring 14
84435 Lengdorf

Please always include your mailbox ID when ordering to ShipGerman. To obtain one you have to create a free account.

What we do?

Using ShipGerman you can receive any item from German online shops worldwide. We offer package forwarding from Germany to all over the world, including the US, Canada, Singapore, Ireland, the UK and Australia. Using ShipGerman you can get your own free German address.

Legal information

Currency conversion: When accessing this website you had the opportunity to select the currency the site should be displayed in. For your convenience prices can be displayed in different currencies, but you will always be charged in Euro. To convert the currencies we are using exchange rates that are updated when first browsing to the ShipGerman website and are provided by the European Central Bank (ECB). The ECB updates them once per day (except on TARGET closing days). It is possible that your payment provider (e.g. your bank or credit card company) charges fees for currency conversions or utilizes different conversion rates than the ones displayed here.
Value added tax: Prices include VAT if the destination country (rate calculator) or selected country (rest of the website) is an EU country. VAT is also applicable for shipments to non-EU countries if the user is not the recipient of the shipment but merely organizing the transport.